Refund & Cancellation Policy

• You can cancel at any time through the Stripe billing portal — request a secure link on the billing page. No account or password is required.
• Cancelling stops future renewals. It is not an immediate cutoff: your access and sessions continue through the end of the billing period you have already paid for.
• Partial months are not pro-rated or refunded once the period has started.
• You can restart at any time; billing resumes from the new start date.

These are one-time purchases delivered on a short, fixed timeline. The approved refund terms are:

• Before work begins: Full refund if requested within 48 hours, before work begins.
• After work has begun or the session has taken place: No refund once work has begun or the session has taken place.
• Rescheduling a paid session: 24 hours notice, one free reschedule.

Where any of the above is still shown as a highlighted placeholder, we handle refund requests case by case and always in the customer's favour where work has not started.

Custom work is invoiced only after a scope and proposal are approved, using a 50% deposit to reserve the schedule and 50% on delivery. The deposit covers discovery, planning, and reserved production time and is Non-refundable once work starts..

If a project is cancelled mid-way, you are billed for work completed to that point and receive the assets produced so far.

Please contact us before opening a dispute with your bank — almost every issue is faster to resolve directly.